Founded in 2012, Momento Box began by crafting premium corporate stationery and has since evolved into a brand offering curated home decor, sustainable gifts, and artisanal items sourced from skilled Indian craftspeople. Blending tradition with modern design, we support rural artisans while ensuring eco‑friendly materials and high craftsmanship. Our customer-first approach strives to deliver elegant, functional products that enrich both homes and workplaces.

About the Products

1. What types of products do you sell?

We offer a wide range of products, including handcrafted home decor, corporate gifts, office stationery, and artisan-made items.

2. Are your products handmade or machine-made?

All Dhokra and local art items are handmade, while some high-quality home decor and office stationery items involve machine crafting for precision.

3. What materials are commonly used?

Our products are crafted from premium materials, such as wood, metal, and eco-friendly components.

4. Do you focus on sustainability or eco-friendliness?

Yes, all our items are sustainable and eco-friendly, reflecting our commitment to preserving the environment.

Customization

5. Do you offer customization?

Yes, we offer customization for diaries, pens, and gift sets. However, items made by local artisans are not customizable.

6. What is the process for customization?

Customization requirements vary by product. Please email us for specific details at *
help@momentobox.co

7. Is there a minimum order quantity for customized items?

Yes, there is a minimum order quantity for customized items, which depends on the product.

Orders and Delivery

8. How can customers place orders?

You can place orders directly on our website.

9. Do you accept bulk orders for corporate gifts?

Customization requirements vary by product. Please email us for specific details at *
help@momentobox.co

10. What is the standard delivery timeline?

Standard delivery takes 5-7 days.

11. Do you charge for shipping?

Yes, we charge a fixed rate of ₹100 for shipping

12. Do you deliver internationally?

Currently, we do not offer international delivery.

13. Do you offer order tracking?

Order tracking is not available at the moment. However, we are in the process of implementing a dedicated courier service to enable this feature.

Returns and Exchanges

14. What is your return policy?

You can place orders directly on our website.

15. Do you allow product exchanges?

Yes, exchanges are available, but only for the same product.

16. How do you handle damaged products or wrong deliveries?

Please email us at *
help@momentobox.co
*
to report any issues, and our team will promptly assist you.

Payments

17. What payment methods are accepted?

We accept payments through credit/debit cards, UPI, and net banking.

18. Are your payment systems secure?

Yes, we use secure payment gateways to ensure the safety of your transactions.

Corporate and Bulk Orders

19. Do you offer discounts for bulk or corporate orders?

Yes, we offer discounts based on the order quantity.

20. Do you provide samples for bulk orders?

No, we do not provide samples for bulk orders.

Contact and Support

21. How can customers contact you?

You can reach us via email at *
help@momentobox.co
*
or call/WhatsApp us at *+91-8808428024*.

22. What are your customer service hours?

Our customer service is available from Monday to Saturday, 10:00 AM to 7:00 PM.

23. Where can customers leave feedback?

Customers can leave feedback or ratings directly on individual product pages.

Others

24. Do you offer gift-wrapping services?

No, we do not currently offer gift-wrapping services.

25. How can customers stay updated on your products?

Follow us on our social media channels:

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